Ordering Information

Shipping

You can expect most packages to be delivered to their destination within 5-7 business days from the ship date. Your order normally leaves our warehouse within 1-3 business days after you place your order. If for some reason it takes longer, we will contact you. As soon as your order ships, you will be sent an e-mail with shipping details.

Items being delivered to Alaska, Hawaii, and U.S. Territories may take up to 4-6 weeks from the ship date to complete delivery. Items shipped to APO/FPO destinations will normally be delivered to the APO/FPO address within 5-10 business days from the ship date. Final delivery of those items will be subject to the terms and conditions of APO/FPO services.

No sales is ever charged -- compliments of the state of New Hampshire -- Live Free or Die!

Reports of lost shipments should be reported to the carrier. If the carrier provides documentation that a package has been properly delivered, we cannot replace the item or provide a refund. The jurisdiction for any transaction with our company is Orford, New Hampshire, United States.

Returns

You can return any item within 30 days from the ship date. Just contact us by mail, email, or phone, and we'll take care off it.

We must receive your item back within 30 days of when we originally shipped it to you. Your item must be shipped postage-paid and you must call to get an authorization number before sending the item back. Please allow 10 days from the time we receive your item to process your return. If a refund is issued, your refund will be the purchase price of the item plus any applicable tax. Shipping and handling is not refundable. For exchanges, a replacement product will be shipped and you will not be charged additional shipping or handling. Your replacement product may be a factory refurbished item.